Refund & Return Policy

7-day easy returns

You can request a return or replacement within 7 days of delivery if the item is unused, in its original packaging with tags intact. To start a return, message us on WhatsApp or email hello@fusiontrendds.com with your Order ID and photos of the item.

Damaged, defective or wrong items

If your order arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with an unboxing photo/video. We will arrange a free replacement or a full refund, including shipping.

Items that cannot be returned

• Personalised or made-to-order handmade items
• Innerwear, earrings and hygiene-sensitive products
• Items marked “Final sale”
• Products that have been used, washed or damaged after delivery

Refund timelines

• Online payments: refunded to the original payment method within 5–7 working days after the returned item passes quality check.
• Cash on Delivery: refunded via UPI or bank transfer to the details you share, within 5–7 working days.
• Shipping charges are refunded only when the return is due to our error.

Cancellations

Orders can be cancelled free of charge before they are shipped. Once shipped, please accept the delivery and raise a return request. Unpaid online orders are automatically cancelled after 60 minutes.

Need help?

WhatsApp +91 98765 43210 or email hello@fusiontrendds.com — we usually reply within a few hours.