Help centre
Frequently asked questions
How do I place an order?+
Browse the shop, pick your colour, add to cart and checkout. You'll need a quick account (name, email, mobile) so we can send you order updates and let you track deliveries.
Which payment methods do you accept?+
UPI, credit/debit cards, net banking and wallets via Razorpay, plus Cash on Delivery on eligible orders.
What are the delivery charges?+
A flat ₹79 delivery charge applies per order. It is shown on every product page, in the cart and at checkout.
How long does delivery take?+
We dispatch within 24–48 hours. Metro cities receive orders in 2–4 working days, the rest of India in 4–7 working days.
Can I track my order?+
Absolutely. You'll get an email with your Order ID immediately, and shipping updates as your order moves. Log in and open My Orders any time.
What is your return policy?+
Unused items in original packaging can be returned within 7 days of delivery. Damaged or wrong items are replaced free of charge.
Are the handmade products really handmade?+
Yes. Items tagged Handmade are crafted by artisans in small batches, so slight variations are part of their charm.
Do you offer bulk or corporate orders?+
We do! Message us on WhatsApp or use the Contact page — we offer special pricing for bulk gifting.
How do I use a coupon code?+
Enter the code in the coupon box on the cart or checkout page and click Apply. The discount will show instantly.
How can I contact you?+
WhatsApp +91 98765 43210, email hello@fusiontrendds.com, or use the contact form. We reply within 24 hours, usually much faster.