Privacy Policy

Information we collect

• Account details: name, email address, mobile number and password (stored as a secure hash).
• Order details: delivery addresses, items purchased, payment method and status. Card/UPI details are handled entirely by Razorpay and never touch our servers.
• Communications: messages sent via our contact, enquiry or newsletter forms, and WhatsApp conversations you initiate.
• Usage data: pages visited, device and browser information, collected through cookies and analytics tools to improve the site.

How we use it

• To process and deliver your orders and send order confirmations, updates and invoices by email/SMS/WhatsApp.
• To respond to your questions and provide customer support.
• To send offers and new-arrival updates if you have subscribed (you can unsubscribe at any time).
• To prevent fraud and comply with legal obligations.

Sharing

We share information only with service providers who help us run the store — payment gateway (Razorpay), courier partners, email delivery and hosting providers — and only to the extent needed to perform their service. We do not sell or rent personal data.

Cookies

We use essential cookies to keep you logged in and remember your cart, and optional analytics cookies to understand how the site is used. You can disable cookies in your browser, though some features may stop working.

Data retention & security

Order records are retained as required by Indian tax and accounting laws. Data is stored on encrypted, access-controlled infrastructure with regular backups. You may request a copy of your data or deletion of your account by contacting us.

Your rights

You can update your profile and addresses from the My Account section, unsubscribe from marketing emails using the link in each email, and contact us to access, correct or delete your information.

Contact

Privacy questions: hello@fusiontrendds.com · Chennai, Tamil Nadu, India